Terms of service

These terms cover garages that use GarageUp. If we’ve agreed a price or anything else specially with your garage, that applies too.

The service

GarageUp gives your garage a website and an online back office for enquiries, quotes, bookings, invoices and payments. A set-up guide helps you get started, and we look after the hosting and updates.

Your account

• Keep your sign-in details private and give each person their own account.
• You’re responsible for what your team does in your account.
• Don’t use the service to send spam or anything unlawful.

Your customers’ information

The information you and your customers put into GarageUp belongs to you. You decide how it’s used (you are the controller) and we only use it to provide the service to you (we are the processor). We keep each garage’s information separate and won’t sell it or use it for anything else. When you leave, you can ask us for a copy of your information before your account is closed.

Plans and payment

Every plan has every feature. They differ in how many people can sign in:

• Mobile: £29.99 a month, for one person.
• Garage: £59.99 a month, for up to 5 people.
• Large garage: £99 a month, for 6 or more people.

The first 7 days are free. After that you pay monthly by Direct Debit, collected for us by GoCardless and protected by the Direct Debit Guarantee. If you change plan, the new price starts from your next monthly payment, or the one after if that one is already on its way. We’ll tell you at least 30 days before we change our prices.

If a payment fails, we’ll let you know and may try it once more. If we still can’t collect it, your account keeps working for 7 days and then pauses until you pay. Pausing doesn’t delete anything.

Cancelling

You can cancel any time in your admin, under Settings, Your plan. No more payments are taken, and everything keeps working until the end of the time you’ve paid for. We may close accounts that break these terms.

Availability and liability

We work hard to keep the service running and your information safe, but we can’t promise it will never be interrupted. We aren’t liable for indirect losses such as lost profits, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law.

Changes and law

We may update these terms and will tell you about important changes in advance. These terms are governed by the law of England and Wales. Questions? Contact us at the contact details on this site.